Terms of service

TERMS OF SERVICE

Welcome to PniPet (“PniPet,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the PniPet website, including all pages, features, services, products, content, and online transactions made available through the website (collectively, the “Website”).

By accessing, browsing, registering for an account, placing an order, or otherwise using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use the Website.

ABOUT PNIPET

PniPet is an online pet-focused platform offering pet products, including pet food, treats, grooming products, pet care products, accessories, animal health-related products, and other products that may be offered through the Website.

PniPet may add, remove, modify, or discontinue products, services, features, or portions of the Website at any time, subject to applicable laws and regulations.

ELIGIBILITY TO USE THE WEBSITE

By using the Website, you represent that:

You are legally capable of entering into a binding agreement under applicable law;

The information you provide to PniPet is accurate, complete, and current;

You will use the Website only for lawful purposes;

You will not use the Website to commit fraud, abuse, deceive, or otherwise violate any applicable law or regulation; and

If you are purchasing on behalf of another person or organization, you have the authority to do so.

If you are under the applicable age of majority, you may use the Website only with the involvement and consent of a parent or legal guardian where required by law.

ACCOUNT REGISTRATION

Certain features may require you to create an account.

You are responsible for:

Providing accurate and updated account information;

Maintaining the confidentiality of your login credentials;

Preventing unauthorized access to your account;

Notifying PniPet promptly if you believe your account has been compromised; and

All activities conducted through your account, except where caused by circumstances outside your reasonable control.

updated by manufacturers or suppliers.

PniPet does not guarantee that every product description or image will always be completely error-free.

ORDERS

When you place an order through the Website, you are making an offer to purchase the selected products.

Receipt of an order confirmation does not necessarily mean that PniPet has accepted the order. PniPet may cancel or decline an order when reasonably necessary, including in cases involving:

Product unavailability;

Pricing or listing errors;

Suspected fraudulent or unauthorized transactions;

Incorrect customer information;

Delivery restrictions;

Duplicate or unusually large orders requiring verification;

Payment issues; or

Other circumstances permitted by applicable law.

If PniPet cancels an order for which payment has already been received, PniPet will process the applicable refund in accordance with its refund procedures and applicable law.

PRICES

All prices displayed on the Website are in Philippine Peso (₱), unless otherwise stated.

Prices may change at any time without prior notice. However, changes will not affect an order that has already been validly accepted, except where permitted by applicable law.

Applicable shipping fees, taxes, discounts, vouchers, promotions, and other charges will be displayed during the checkout process where applicable.

PAYMENT

PniPet may offer various payment methods through third-party payment providers or other authorized payment channels.

You agree to provide accurate payment information and authorize the applicable payment provider to process your payment.

SHIPPING AND DELIVERY

PniPet will arrange delivery through available delivery partners or logistics providers.

Delivery times are estimates and may vary depending on:

Delivery location;

Courier capacity;

Weather conditions;

Holidays;

Operational disruptions;

Customer availability;

Incorrect or incomplete delivery information; and

Other circumstances outside PniPet's reasonable control.

Customers are responsible for providing accurate delivery details and contact information.

PniPet is not responsible for delays caused by circumstances outside its reasonable control, without prejudice to any rights or remedies available to consumers under applicable law.

RETURNS, REFUNDS, CANCELLATIONS, AND REPLACEMENTS

PniPet aims to provide customers with safe and quality products.

Requests for cancellation, return, refund, replacement, or other remedies will be handled in accordance with PniPet's applicable policies and Philippine consumer-protection laws.

Where appropriate, customers may be required to provide:

Order number;

Proof of purchase;

Photos or videos of the product and packaging;

Description of the issue; and

Other information reasonably necessary to evaluate the request.

PET HEALTH DISCLAIMER

PniPet provides products and general product information for pet owners.

Unless expressly stated otherwise, information published on the Website is not intended to replace professional veterinary advice, diagnosis, or treatment.

Product descriptions, educational materials, articles, recommendations, or other information on the Website should not be interpreted as a veterinary diagnosis or individualized medical advice.

For pets with illness, injury, allergies, pregnancy, ongoing medication, or other health concerns, customers should consult a licensed veterinarian before using products where professional advice is appropriate.

Customers are responsible for following product labels, instructions, dosage information, warnings, and manufacturer recommendations.

ANIMAL HEALTH PRODUCTS

Certain products offered through PniPet may be intended for animal health, veterinary, therapeutic, or related purposes.

Where applicable:

Products must be used only according to their labels and applicable instructions;

Customers should consult a veterinarian where professional advice is required;

Prescription or regulated products, if offered, may be subject to additional legal requirements;

PniPet may restrict or decline certain transactions when required by law or regulation.

PniPet does not guarantee that a particular product will produce a specific health outcome for an individual animal

THIRD-PARTY SERVICES AND LINKS

The Website may contain links to or integrations with third-party services, including payment processors, delivery providers, social-media platforms, analytics services, or other external websites.

PniPet does not control third-party websites or services and is not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be governed by separate terms and privacy policies.

WEBSITE AVAILABILITY

PniPet aims to keep the Website available and functional but does not guarantee uninterrupted, secure, or error-free operation.

The Website may occasionally be unavailable because of:

Maintenance;

Updates;

Technical problems;

Security incidents;

Network disruptions;

Third-party service failures; or

Other circumstances beyond PniPet's reasonable control.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, PniPet will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Website or inability to use the Website.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Philippine law, including mandatory consumer rights and remedies.

INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless PniPet, its owners, officers, employees, representatives, affiliates, and service providers from claims, losses, liabilities, damages, and expenses arising from:

Your violation of these Terms;

Your unlawful use of the Website;

Your violation of another person's rights; or

Fraudulent or unauthorized activity associated with your account.

PRIVACY

PniPet respects your privacy.

Our collection, use, storage, disclosure, and protection of personal information are governed by our Privacy Policy, which forms part of these Terms.

By using the Website, you acknowledge that you have been informed of the applicable processing of your personal data as described in the Privacy Policy.