Privacy policy
PNIPET PRIVACY POLICY
Effective Date: August 27, 2026
Last Updated: August 27, 2026
At PNIPET, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use the PNIPET website, purchase our products, create an account, communicate with us, or otherwise avail of our services.
For purposes of this Privacy Policy, “PNIPET,” “we,” “us,” or “our” refers to the company operating and managing the PNIPET website and its related services.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your personal information in accordance with applicable laws and regulations.
1. WHAT SERVICES ARE COVERED BY THIS PRIVACY POLICY?
This Privacy Policy describes how we handle your personal information when you use the PNIPET website and avail of our products and services.
Customer service and support;
E-commerce transactions and online purchases;
Product browsing and ordering;
Order processing and fulfillment;
Payment processing;
Order delivery and courier services;
Account registration and management;
Promotional activities, campaigns, and special offers;
Newsletter and marketing communications;
Customer feedback, reviews, and inquiries;
Other activities and services made available through the PNIPET website.
This Privacy Policy also explains the purposes for which we use your personal information and the measures we implement to protect the privacy, confidentiality, and security of your information.
2. WHAT IS NOT COVERED BY THIS PRIVACY POLICY?
This Privacy Policy primarily covers personal information collected and processed through the PNIPET website and services.
Recruitment and employment-related activities;
Vendor, supplier, and business-partner accreditation;
Third-party websites, applications, payment gateways, social-media platforms, and other external services;
Other processing activities covered by separate agreements or privacy notices.
When you access or use a third-party service through our website, the privacy practices of that third party may also apply.
3. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?
When you use our services, we may collect or receive some or all of the following categories of personal information:
A. Identifiers and Profile Information
This may include:
Full name;
Username;
Email address;
Billing address;
Delivery address;
Shipping information;
Other information that you voluntarily provide to us.
B. Contact Information
This may include mobile number, telephone number, email address, and other contact details you provide.
C. Account Information
When you create an account on the PNIPET website, we may collect username, password, account information, order history, and other information associated with your account.
D. Technical and Website Information
We may automatically collect IP address, browser type and version, device type, operating system, device identifiers where applicable, website pages visited, browsing activity, date and time of access, referring websites, and other technical information collected through cookies and similar technologies.
E. Transaction and Order Information
When you purchase products through PNIPET, we may collect products purchased, quantity and order details, billing information, delivery information, order history, transaction reference numbers, and other information necessary to complete your order.
F. Payment Information
When you pay through a credit card, debit card, e-wallet, online payment service, or other payment method, you may be redirected to or connected with a third-party payment service provider. The payment provider may collect and process your financial and payment information according to its own terms and privacy policy. Where applicable, PNIPET may receive limited payment-related information necessary for payment verification, order processing, transaction reconciliation, refund processing, fraud prevention, and resolving payment-related concerns.
G. Newsletter and Marketing Information
If you subscribe to our newsletter or voluntarily sign up for marketing communications, we may collect your email address, name, and communication preferences.
H. Customer Service and Communications
When you contact us, we may collect information contained in your communication, including your name, contact information, order information, inquiry, complaint, feedback, or other information you voluntarily provide.
I. Reviews, Feedback, and User-Generated Content
If you submit product reviews, ratings, comments, photographs, videos, testimonials, or other content to PNIPET, we may collect and process the information associated with your submission. You should avoid submitting unnecessary personal information in publicly visible reviews or comments.
J. Social Media and Third-Party Login
Where available, PNIPET may allow you to interact with or connect your account to third-party services such as social-media platforms or other login providers. Those third parties may provide us with information such as your name and email address, subject to your permissions and the applicable terms and privacy policies of those third parties.
4. HOW DO WE USE YOUR PERSONAL INFORMATION?
We may process your personal information for legitimate and lawful purposes, including the following:
Customer Interaction and Service
Provide products and services you request;
Process and fulfill your orders;
Arrange delivery of your purchases;
Process payments and refunds;
Provide customer service and support;
Respond to inquiries, requests, complaints, and feedback;
Maintain and manage your PNIPET account;
Verify your identity when necessary;
Provide information regarding your orders and transactions;
Communicate with you regarding our services.
Analytics, Marketing, and Promotion
Analyze website usage and customer behavior;
Improve our products, website, and services;
Conduct statistical and business analysis;
Develop and evaluate marketing campaigns;
Send promotional offers, announcements, and product information;
Conduct surveys and customer research;
Provide relevant communications based on your preferences.
You may opt out of certain marketing communications at any time.
Legal and Regulatory Purposes
Comply with applicable laws and regulations;
Respond to lawful requests from government authorities;
Comply with court orders or legal proceedings;
Prevent, detect, and investigate fraud or unlawful activities;
Establish, exercise, or defend our legal rights and claims.
Security and Business Operations
Protect our website, systems, and business operations;
Detect and prevent unauthorized access;
Prevent fraud and abuse;
Maintain website and system security;
Improve operational processes;
Carry out other legitimate business purposes.
5. DO WE SHARE YOUR PERSONAL INFORMATION WITH OTHER ENTITIES?
PNIPET respects your privacy and will only share personal information when necessary, lawful, and appropriate for the purposes described in this Privacy Policy.
A. Authorized Personnel and Business Affiliates
Your information may be accessed by authorized PNIPET personnel and, where applicable, affiliated companies or business partners who require access to perform legitimate business functions.
B. Service Providers
We may engage third-party service providers to assist us with our operations, including:
Website and technology providers;
Hosting providers;
Payment service providers;
Marketing and advertising partners;
Analytics providers;
IT and security providers;
Logistics and delivery providers;
Courier services;
Customer support providers;
Other service providers necessary to operate our business.
We require appropriate contractual or organizational safeguards to protect personal information and restrict service providers from using such information for unauthorized purposes.
C. Government Agencies and Legal Authorities
We may disclose personal information when required or permitted by law, including when requested by a competent court, government agency, regulatory authority, or law-enforcement body.
6. WHAT ARE OUR LEGAL BASES FOR PROCESSING YOUR PERSONAL INFORMATION?
Consent
We may process your personal information when you have provided your consent for a specific purpose. Where applicable, you may withdraw your consent. However, withdrawal of consent may affect our ability to provide certain services or features that require the processing of that information.
Contractual Necessity
We may process your information when necessary to fulfill an order, provide a service, manage your account, or perform obligations arising from a transaction or agreement with you.
Legal or Regulatory Obligation
We may process your information when required to comply with applicable laws, regulations, tax requirements, lawful government requests, or court orders.
Legitimate Interests
We may process your information when necessary for our legitimate business interests, provided that these interests do not override your applicable privacy rights. Such interests may include improving our services, protecting our systems, preventing fraud, maintaining security, and conducting appropriate business and marketing activities.
7. HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION?
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with applicable legal and regulatory requirements, resolve disputes, enforce agreements, and protect our legitimate interests.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable retention requirements.
8. HOW DO WE DISPOSE OF YOUR PERSONAL INFORMATION?
When personal information is no longer required, electronic records may be securely deleted or erased, while physical records may be securely destroyed. Where appropriate, information may also be anonymized so that it can no longer reasonably be associated with an identifiable individual.
9. WHAT ARE THE RISKS INVOLVED?
While PNIPET takes reasonable and appropriate measures to protect personal information, no website, electronic transmission, storage system, or security measure can guarantee absolute security.
Potential risks may include unauthorized access, disclosure, alteration, loss, malware, phishing, cyberattacks, ransomware, viruses, or other security incidents.
In the event of a security incident involving personal information, PNIPET will take appropriate steps to investigate, contain, mitigate, and address the incident in accordance with applicable laws and regulations.
10. WHERE DO WE STORE YOUR PERSONAL INFORMATION?
Your personal information may be stored and processed in the Philippines or in other countries where PNIPET, its service providers, or business partners maintain facilities or systems.
Where personal information is transferred outside the Philippines, we will take reasonable measures to ensure that such transfers and processing comply with applicable data privacy laws and that appropriate safeguards are implemented.
11. HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
PNIPET implements reasonable organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.
Organizational Security Measures
Designating appropriate personnel responsible for data privacy and security;
Providing data privacy and security awareness training;
Establishing policies and procedures for protecting personal information;
Restricting access to personal information to authorized personnel.
Physical Security Measures
Securing physical records in controlled-access locations;
Restricting access to authorized personnel;
Securely destroying records when they are no longer required.
Technical Security Measures
Implementing role-based access controls;
Periodically reviewing access rights;
Using firewalls and network security measures;
Maintaining secure IT infrastructure;
Applying appropriate security updates;
Monitoring systems for vulnerabilities and security threats;
Using secure transmission methods where appropriate;
Applying encryption or similar security measures where suitable.
12. DO WE USE COOKIES?
Yes. PNIPET may use cookies and similar technologies to improve your browsing experience, operate website functions, understand website usage, and support certain marketing and analytics activities.
Cookies are small text files stored on your device when you visit a website.
Necessary Cookies
These cookies are required for essential website functions, such as account login, shopping cart functionality, checkout, and other basic features.
Analytics Cookies
These cookies help us understand how visitors use our website, including which pages are visited and how users interact with the website.
Functional Cookies
These cookies remember certain preferences and settings to provide a more convenient and personalized experience.
Performance Cookies
These cookies help us understand and improve website performance, functionality, and user experience.
Advertising and Marketing Cookies
Where applicable, these cookies may be used to help deliver advertisements or promotional content that may be more relevant to your interests.
Third-Party Cookies
Third-party services used on our website may place their own cookies or similar technologies for analytics, advertising, payment processing, social-media functions, or other services. The use of such technologies is subject to the respective third party's privacy policy and terms.
13. COOKIE CONSENT AND CONTROL
Where required, PNIPET may provide cookie settings that allow you to accept, reject, or manage certain categories of cookies.
You may also control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of portions of the PNIPET website.
14. WHAT IF YOU ARE A MINOR?
PNIPET does not knowingly seek to collect personal information from persons below 18 years of age without an appropriate legal basis or, where required, the consent of a parent or legal guardian.
If we become aware that personal information belonging to a minor has been collected without the required legal basis or consent, we will take reasonable steps to delete or securely dispose of such information, subject to applicable laws.
Minors should not provide personal information through the PNIPET website without the guidance or permission of their parent or legal guardian.
15. WHAT ARE YOUR RESPONSIBILITIES?
You are responsible for ensuring that the personal information you provide to PNIPET is accurate, complete, and up to date.
Keep your account credentials confidential;
Use strong and secure passwords;
Avoid sharing your password with others;
Use updated browsers and devices;
Exercise caution when clicking links or responding to suspicious communications;
Immediately notify us if you believe your account or personal information has been compromised.
You should not use the PNIPET website to transmit spam, malware, viruses, spyware, or other harmful content.
16. WHAT ARE YOUR DATA PRIVACY RIGHTS?
Right to Be Informed
You have the right to know how your personal information is collected, processed, used, stored, and disclosed.
Right to Object
You may have the right to object to certain processing of your personal information, subject to applicable legal exceptions.
Right to Access
You may request access to personal information concerning you and certain information regarding how it is being processed.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure or Blocking
You may request deletion or blocking of personal information when permitted under applicable law and subject to applicable exceptions.
Right to Data Portability
Where applicable, you may request a copy of your personal information in a structured and commonly used format.
Right to Damages
You may have the right to seek compensation or damages where provided by applicable law.
Right to File a Complaint
You may file a complaint if you believe your personal information has been improperly collected, processed, disclosed, or otherwise handled in violation of applicable data privacy laws.
The exercise of these rights may be subject to legal, contractual, and regulatory limitations.
17. HOW CAN YOU EXERCISE YOUR DATA PRIVACY RIGHTS?
If you have questions about this Privacy Policy, wish to exercise your data privacy rights, or have concerns or complaints regarding the processing of your personal information, you may contact PNIPET through the contact details provided on our website.
Data Protection Officer / Privacy Contact
PNIPET
Email: Reinhard.daduya@pdmedivet.com
Website: PNIPET Website
Business Address: yakal 5 Pnti Bldg. Bagong Ilog Pasig City
Contact Number: 09171132063
Please include sufficient information in your request so that we can verify your identity and properly address your concern.
18. CHANGES TO THIS PRIVACY POLICY
PNIPET may update or revise this Privacy Policy from time to time to reflect changes in our services, business operations, technology, or applicable laws and regulations.
When we make material changes, we may provide appropriate notice through our website or other reasonable means.
The updated version will indicate the applicable Last Updated date.
We encourage you to review this Privacy Policy periodically.
19. CONTACT US
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the processing of your personal information, please contact us through our official PNIPET contact channels.
PNIPET – Every Pet Needs It!
Privacy / Data Protection Contact: Reinhard Daduya
Customer Service: Reinhard.daduya@pdmedivet.com
Contact Number: 09171132063
Business Address: yakal 5 Pnti Bldg. Bagong Ilog Pasig City
Last Updated: August 27, 2026