Good to know
Frequently asked questions
Do you deliver nationwide?
Yes! We ship to every province in the Philippines via J&T Express, with same-day delivery available in Metro Manila for orders placed before 1 PM.
Can I pay cash on delivery?
Absolutely — COD is available for orders up to ₱5,000. A small COD handling fee applies at checkout.
Are your products authentic?
We are the official online store for Special Delight, Toei and P&D Animal Health — every product comes directly from the source.
How much is shipping?
Metro Manila ₱100 · Luzon ₱150 · Visayas ₱200 · Mindanao ₱250, flat per order. Same-day delivery in Metro Manila is ₱200.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships. See our Order Tracking page for details.
What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and photos — see our Returns & Refunds policy for the full process.
